Executive Concierge

Company Description Forest Hill Residential (FHR) delivers customized property management strategies that support Boards of Directors with the benefit of decades of condominium management experience. The organization focuses on enhancing the value, reputation, and livability of each property, creating communities residents are proud to call home. FHR’s condominium management model is hospitality-driven and supported by innovative technology, strong environmental social governance practices, and disciplined financial reporting and administration. As a vertically integrated, multi-service organization, FHR offers cohesive, streamlined services tailored to the unique needs of each condominium community. The company has extensive experience in smoothly transitioning properties using well-structured plans that minimize disruption for boards and residents.

Role Description The Executive Concierge is a full-time, on-site role located in Toronto, ON, responsible for delivering exceptional front-of-house service to residents and guests in a condominium setting. Day-to-day tasks include greeting residents and visitors, managing reception duties such as handling inquiries and directing calls, and coordinating reservations for amenities, services, and guest parking. The role also involves overseeing lobby and entry access, liaising with security and property management, and maintaining up-to-date records and logs for packages, deliveries, and visitor check-ins. The Executive Concierge supports resident satisfaction by responding promptly to service requests, providing accurate information about building policies and local services, and ensuring a professional, welcoming atmosphere at all times.

Qualifications

• Strong concierge services and customer service skills, with a focus on hospitality and resident satisfaction.
• Experience managing reservations for amenities, services, and guest access within a residential or hospitality environment.
• Excellent communication abilities and proven capability in receptionist duties, including handling inquiries and directing calls.
• Previous experience in condominium, residential, hotel, or luxury service environments is an asset.
• Professional demeanor, strong interpersonal skills, and the ability to remain calm and solutions-focused in high-traffic situations.
• Solid organizational skills, attention to detail, and ability to manage multiple tasks and priorities efficiently.
• Comfort with basic office technology and property management or visitor management systems.
• Availability to work a range of shifts, which may include evenings, weekends, and holidays based on building needs.