Executive, Credit Control

Key Responsibilities

• Monitor and follow up on outstanding payments to ensure timely collection within agreed credit terms.
• Reconcile account receivables using data from clients, portals (TPA), and clinics.
• Communicate with customers via phone and email to follow up on overdue accounts.
• Liaise with clinics and operations teams to retrieve supporting documents required by clients.
• Escalate high-risk accounts to management and recommend appropriate action (e.g. suspension, litigation).
• Coordinate with Finance to ensure collections are correctly recorded and unmatched payments are identified.
• Assist in resolving client queries, feedback, and disputes related to account receivables.
• Ensure billing accuracy and coordinate issuance of Credit Notes/Debit Notes as needed.
• Foster effective working relationships with internal teams including Operations, Clinics, and Finance.
• Review and improve process flows and SOPs in line with system enhancements or internal improvements.
• Take on new tasks, assignments, and projects as assigned by the Manager from time to time, reflecting the evolving needs of the department or organization.

Requirements

• Fresh graduates are encouraged to apply.
• Candidates with experience in Accounts Receivable, Credit Control, or Collections will have an added advantage.
• Strong communication and interpersonal skills, with the ability to multitask and work collaboratively.
• Proficiency in Microsoft Excel and basic data analysis is preferred.
• Possession of own transport is an advantage, especially for ad-hoc visits to clinics or customers.