Executive, Credit Control

What we offer

At Asian Pac Holdings Bhd', we prioritise the well-being and growth of our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage
2. Opportunities for professional development and career advancement
3. Team-building activities and social events to foster a collaborative work culture

What you'll be doing

1. Credit Control & Collections

• Monitor tenants' accounts and ensure timely collection of all outstanding rental, service charges, and other receivables.
• Issue reminders, statements of accounts, demand letters, and collection notices in accordance with company policies.
• Follow up with tenants via phone calls, emails, meetings, and other communication channels regarding overdue payments.
• Negotiate payment arrangements with tenants, subject to management approval.
• Escalate long outstanding or delinquent accounts to Management and Legal for further recovery action.

1. Accounts Receivable Management

• Maintain accurate and up-to-date tenant accounts receivable records.
• Perform account reconciliations and resolve billing discrepancies in a timely manner.
• Monitor accounts receivable ageing reports and recommend appropriate collection strategies.
• Ensure timely allocation and proper recording of tenant payments and related financial instruments.

1. Billing & Documentation

• Verify invoices, debit notes, credit notes, and account adjustments before issuance.
• Maintain complete and accurate documentation for collection activities, payment arrangements, approvals, and tenant correspondence.
• Monitor the validity and adequacy of tenant-related financial documentation and supporting records.

1. Reporting & Analysis

• Prepare weekly and monthly reports on:
• Accounts Receivable Ageing
• Collection Performance
• Outstanding Balances
• Bad Debt Status
• Collection Forecasts
• Identify high-risk accounts and recommend mitigation or recovery strategies.

1. Tenant & Stakeholder Management

• Attend to tenant enquiries relating to billing, outstanding balances, and payment matters.
• Work closely with Leasing, Mall Management, Finance, Operations, and Legal teams to resolve tenant-related financial issues.
• Assist tenants in resolving account discrepancies and payment-related matters professionally.

1. Legal Recovery

• Prepare supporting documentation for legal recovery proceedings when required.
• Coordinate with appointed solicitors on demand letters, legal notices, and debt recovery actions.
• Monitor the progress of legal cases involving tenant arrears and provide status updates.

1. Compliance & Internal Control

• Ensure all collection activities comply with tenancy agreements, company policies, financial procedures, and internal controls.
• Maintain confidentiality of financial and tenant information.
• Support internal and external audit requirements relating to accounts receivable and collections.

1. Process Improvement

• Recommend improvements to credit control policies, collection processes, and operational procedures.
• Participate in system enhancement, automation initiatives, and process improvement projects to improve efficiency and accuracy.

What we're looking for

1. Qualifications

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or a related discipline.
• Minimum 2–5 years of relevant working experience in Credit Control, Accounts Receivable, Collections, or a similar finance function.
• Prior experience in the shopping mall, property management, commercial real estate, or retail industry is highly preferred.
• Familiarity with tenancy agreements, lease administration, and rental collection processes will be an added advantage.
• Willing to work at Petaling Jaya, Selangor.

1. Skills & Competencies

• Strong knowledge of credit control, accounts receivable, and collection practices.
• Excellent negotiation, communication, and interpersonal skills with the ability to build positive relationships with tenants and internal stakeholders.
• Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
• Able to handle challenging collection matters firmly, professionally, and with good judgment.
• Proficient in Microsoft Office applications, particularly Microsoft Excel, and ERP/Accounting systems.
• Good understanding of financial reporting, account reconciliation, and receivables ageing analysis.
• Strong planning, organizational, and time management skills with the ability to manage multiple priorities and meet deadlines.
• Able to work independently with minimal supervision while contributing effectively as part of a team.
• High level of integrity, accountability, and professionalism in handling confidential financial information.