Executive - Credit Recovery

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Executive - Credit Recovery

Job Description ROLES & RESPONSIBILITIES Monitor and follow up on outstanding receivables and pending payments. Contact patients, corporate clients, insurance companies, and TPAs regarding pending dues. Coordinate with billing, insurance, accounts, and other departments to resolve payment-related issues. Track pending claims, deductions, rejections, and payment discrepancies. Follow up on submitted bills, claims, invoices, and supporting documents. Maintain ageing reports and regularly monitor overdue accounts. Ensure timely collection of outstanding amounts as per agreed timelines. Identify reasons for payment delays and escalate unresolved issues to the reporting manager. Reconcile received payments with outstanding invoices and update records. Maintain accurate recovery, follow-up, and collection records. Prepare daily/weekly/monthly collection and outstanding reports. Coordinate for submission of required documents for pending claims and recoveries. Handle customer queries related to outstanding balances and payment status professionally. Ensure proper documentation and confidentiality of financial and patient information. Support the Finance Department in improving collection efficiency and reducing outstanding dues. Comply with hospital policies, procedures, and applicable statutory requirements. Perform any other duties assigned by the Management or Reporting Manager. JOB SPECIFICATION Qualification Any Degree, preferably B.Com / M.Com / BBA / MBA (Finance). Additional certification in finance, billing, or credit control is an advantage. Experience 2–5 years of experience in credit recovery, accounts receivable, hospital billing, insurance/TPA coordination, or a similar role. Experience in a hospital or healthcare organization is preferred. SKILLS REQUIRED Good knowledge of billing, receivables, and collection processes. Strong follow-up and negotiation skills. Good communication and interpersonal skills. Ability to handle payment-related queries professionally. Good knowledge of MS Excel and basic accounting. Ability to maintain and analyze ageing and outstanding reports. Strong attention to detail and accuracy. Ability to coordinate effectively with multiple departments. Willingness to work in a target-oriented environment. Knowledge of hospital billing and insurance/TPA processes will be an added advantage. EMPLOYMENT TYPE Full-Time