Executive CRM

At NUOS, we design and manufacture smart automation solutions that blend cutting-edge technology with elegant design. With over a decade of innovation, weve helped thousands of homes and businesses control lights, fans, ACs, curtains, sensors, and more all with a touch or a tap. Now, with our Zigbee 3.0-compatible range, NUOS brings global interoperability to smart living making every space more efficient, secure, and beautifully connected.

At NUOS, we believe smart living should be seamless, stylish, and accessible to all. What began as a vision to simplify life through technology has grown into a mission to design intelligent, patented products that are reshaping how India lives, works, and connects — every single day.” - Neil Savant, Founder & CEO, NUOS

https://nuos.in

Univastu NUOS IOT Systems Pvt Limited (a Univastu Group Company)

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Position = Executive CRM

Location = World Trade Centre Complex, Cuffe Parade, Colaba, Mumbai - 400005 (Near to Metro Station).

Education and Experience = Any Graduate with 1 - 3 years of experience, B.Com in Marketing, B.B.A. / B.M.S. in Marketing will be preferred

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Job description

Key Responsibilities

1. CRM Management & Data Handling

• Maintain and update the CRM database with accurate customer information.
• Ensure data hygiene by performing regular checks, validations, and updates.
• Generate segmentation lists for targeted campaigns.
• Conduct daily outbound calls to 30-40 customers (inbound + outbound combined) to promote products, resolve queries, and drive sales conversion.
• Generate 30 to 40 leads per month ( 4% to 6% from call volume)

2. Customer Lifecycle & Engagement

• Plan and execute automated and manual CRM campaigns (Email, SMS, WhatsApp, etc.)
• Monitor campaign performance and work on continuous improvement for higher engagement rates.
• Support loyalty initiatives and customer onboarding journeys.

3. Analytics & Reporting

• Track key CRM KPIs: customer acquisition, churn, retention, repeat purchase rate, etc.
• Prepare weekly and monthly dashboards, insights, and recommendations for management review.
• Utilize CRM analytics to identify cross-sell/upsell opportunities.

4. Collaboration & Coordination

• Work closely with Sales, Service, Product, and IT for seamless customer experience.
• Support marketing activities, events, and digital campaigns with CRM insights.

5. Customer Focus

• Monitor feedback and coordinate with relevant teams for timely closures.
• Enhance customer satisfaction by developing personalized communication strategies.

Skills & Qualifications

• Graduate Degree in Marketing / Business Administration / relevant field.
• 1 - 3 years of experience in CRM operations, customer engagement or marketing automation. • Hands-on experience with CRM tools.
• Analytical mindset with proficiency in Excel, dashboards, and reporting.
• Excellent communication skills with customer-first approach.
• Ability to work cross-functionally and manage multiple tasks with deadlines.