Executive - Customer Care

Profile Summary :

• We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility :

• Understands the various computer screens and how to utilize them effectively

• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

• Adheres to all company and specific Contact Center policies and procedures

• Completes any work as assigned by Management

Education and Essential Experience :

• 6 months BPO or Travel experience

• Bachelor's Degree or Undergraduate dropouts

• Excellent Written and spoken communication, business technical writing

• Computer Skills - ability/experience using computer applications

• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

• Open to work in a blended environment(Voice &Chat/Email)

Key Enablers :

• Strong process orientation

• High energy, High Integrity & Work Ethics

• Strong interpersonal skills & ability to communicate effectively

• Strong problem solving skills.

Accolades :

• We train New Joiners on GDS (Amadeus).