Executive - Customer Care IP & OP

Job highlights

• Uphold company values and customer service standards in all interactions with customers . Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users

Medcare Hospitals Medical Centres is looking for Executive - Customer Care IP & OP to join our dynamic team and embark on a rewarding career journey

• Respond promptly to customer inquiries via phone, email, chat, or in-person interactions
• Provide accurate information about products or services to customers
• Resolve customer complaints efficiently and professionally, aiming to achieve complete customer satisfaction
• Escalate complex issues to the appropriate department or management for resolution
• Maintain detailed records of customer interactions and transactions
• Follow up on customer interactions to ensure their concerns have been addressed and resolved satisfactorily
• Collaborate with other departments, such as Sales or Technical Support, to resolve customer issues effectively
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Identify and report trends in customer inquiries or complaints to management for improvement
• Uphold company values and customer service standards in all interactions with customers

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.