Executive - Customer Engagement (Agency)

Job highlights

• Surrender Requests . Desired qualifications and experience . Graduate / Post-Graduate in any discipline
• Excellent communication skills . Good co-ordination skills . Data management on Excel should be good . Disclaimer: This job posting has been aggregated from external source
• Vendor payment TAT should be .
• Knowledge of service quality is required .

Job Summary

Job Description Job Title Executive- Customer Engagement (Agency) Location Bangalore Greenfield Department Operations Function Operations - Agency Reporting to Manager Band 5

Key Responsibilities

• Managing office administration assets and upkeep of the same.
• Agents Contracting
• New Business Processing
• Banking of Initial & Renewal Premium
• Managing Petty cash & vendor payments
• Retention of Surrender Requests
• Execution of all Service Requests - Post Policy Issuance
• Reverting on customer queries and complaints
• Maintaining high NPS Scores
• Life and Health Claims processing
• Handling compliance issues.
• Audit Rating

Measure of Success

• Service to Delight- 3Days
• Customer Engagement - 70%
• Surrender Retention - 68%
• NPS-85
• 100% Banking with 24 hours.
• Vendor payment TAT should be
• Surrender Requests

Desired qualifications and experience

• Graduate / Post-Graduate in any discipline.
• 1-2years experience handling front end customer services
• Knowledge of service quality is required

Knowledge and skills required

• Must be highly customer centric
• Excellent communication skills
• Good co-ordination skills
• Data management on Excel should be good

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.