Executive, Customer Excellence (2HC)

Be our Executive, Customer Excellence

As an Executive, Customer Excellence, you will be responsible for ensuring a smooth and positive customer experience by addressing inquiries, resolving complaints, and enhancing service quality. You will handle customer interactions across multiple communication channels and collaborate with internal teams to drive continuous improvement in customer service operations.

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

Job Requirements

What Role Will You Play in Shaping CompAsia's Future?

• Respond to customer inquiries via email, WhatsApp, social media, and hotline calls and others.
• Handle escalations and complaints professionally, with follow up to issue resolution while ensuring timely resolution.
• Coordinate with internal teams to address customer concerns effectively.
• Provide accurate information regarding products, policies, warranties, etc.
• Promotes and maintains high standards of quality and service excellence
• Accurately document interactions and follow up as required to ensure all requirements are fully addressed
• Relevant ad hoc duties as required

What Qualifications and Experience Will You Bring to Excel in This Role?

• 1-2 years experience in customer service, preferably in e-commerce or tech industries.
• Strong problem-solving skills and ability to handle customer concerns professionally.
• Excellent communication skills in English (Malay is a plus).
• Ability to multitask and adapt to different communication platforms.
• Energetic, positive-minded, and a good team player
• Familiarity with CRM systems and customer support tools is an advantage