Executive Customer Experience / Service

How will you gain from this career?

• Opportunity to work with the leading technical and engineering solutions provider in Malaysia.
• Challenges and opportunities to level up your experience and career growth

Other benefits that you might be interested with:

• Professional training and development with certifications

What you will be doing:

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies.

Who we are looking for:

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
• At least 1 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

Job Type: Full-time

Pay: From RM2,800.00 per month

Benefits:

• Dental insurance
• Health insurance
• Parental leave

Work Location: In person