EXECUTIVE, CUSTOMER RELATIONS

Responsibilities:

• To attend to customer enquiries, feedback, and complaints promptly and professionally in accordance with company service standards.
• To coordinate with internal teams and relevant stakeholders to investigate, resolve, and follow up on customer concerns and defect rectification matters.
• To build and maintain positive relationships with customers, local authorities, and external parties to enhance customer satisfaction and loyalty.
• To support customer relations programmes and activities, ensuring a positive customer experience throughout the customer journey.
• To prepare and submit regular reports on customer feedback, complaints, and defect rectification progress to management.
• To maintain accurate records and documentation of customer interactions, cases, and resolutions.
• To ensure compliance with company policies, quality standards, and established procedures.
• To perform administrative duties, including data entry, filing, correspondence, and updating customer information in relevant systems.
• To support continuous improvement initiatives by providing feedback and recommendations to enhance customer service quality.
• To undertake any other duties and responsibilities as assigned by Management from time to time.

Requirements

• Diploma, Advanced Diploma, or Bachelor's Degree in Business Studies, Public Relations, Customer Service, Estate Management, or a related field.
• Minimum 1 to 3 years of working experience in Customer Service, Customer Relations, or a similar role, preferably within the property development industry.
• Good problem-solving and analytical skills with a customer-focused mindset.
• Ability to work independently and collaboratively in a team environment.
• Basic knowledge of building defects, defect rectification processes, or estate management practices is an added advantage.
• Proficient in Microsoft Office applications; experience with IFCA or related systems is preferred.
• Work location: Setia Alam