Executive - Customer Relations

• Attend to all customer feedback i.e. enquiries, suggestions and complaints
• Assist in feedback analysis and compilation of data from surveys on customer feedback, customer satisfaction and expectations
• Provide Management with survey report identifying level of customer satisfaction for continuous improvement in product and service quality
• Assist in customer relations activities and community events aimed at enhancing company image
• Updating of relevant records related to customer feedback and customer satisfaction e.g. latest product launches, general information released by the local authorities and related news

Job Requirements

• Degree in Business Administration, Sociology, Mass Communications, Marketing or Property Management
• Minimum 2 years of relevant working experience
• Possess communications/PR/customer service/customer relations experience preferably in the Property/Real Estate/Banking/Hospitality & Tele-communication industries.
• Good communication (written and oral) and interpersonal skills
• Must display professionalism and confidence
• Strong organizational, multi-tasking and time-management skills
• Good customer relations skills and good administrative skills
• Able to work in Bandar 16 Sierra