Executive (Customer Relationship Management)

Company Name: multibrand WORKSHOP ltd.

Location: Dhaka (Tejgaon Industrial Area)

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202667683

Job Context

• Electric & Hybrid Car Specialist WORKSHOP is looking for committed performer as innovative Executive.

Job Responsibilities

• Customer handling with a positive, helpful attitude.
• Provide excellent service and satisfactory information to the customer.
• Assist customers and help them with workshop formalities and other works.
• Develop and maintain good relationship with customer and support them for better service.
• Keep records of customers, instructions recording details of inquiries, complaints, and comments.
• Keep tracking outstanding clients.
• Plan course of action to recover outstanding payment.
• Locate and contact customers.
• Update account status and database regularly.
• Comply with requirements when legal action is unavoidable
• Handle customers' questions or complaints.
• Negotiate payoff deadlines and payment plans.
• Build trust with customers.
• Identify gaps in the system and recommend solutions.

Requirements

• Experience: At least 2 years
• Education:
• Skills: customer service skills, customer service, customer inquiries handling, customer service training

Last Date of Application: 21 October 2026