Executive, Customer Resolutions & Compliance

Responsibilities

1. Provide general compliance advice on property related matters to our salespersons.
2. Represent the Company on the claims matters in Small Claims Tribunals (SCT).
3. Attend Mediation sessions to resolve commission disputes.
4. Manage Anti Money Laundering (AML) enquiries, audit check and follow up.
5. Manage the enquiries and feedback from our salespersons and clients.
6. Attend to our salespersons and clients walk in and phone calls.
7. Draft legal documents.
8. Perform any other ad hoc assignments as and when assigned in support of the department.

Requirements

1. Degree / Diploma in Business, Real Estate or any related discipline.  Candidates with qualifications in other disciplines are also welcome to apply.
2. Prior experience in managing complaints and disputes resolution, legal support, customer service in the real estate industry will be an advantage.
3. Entry-level candidates with a keen interest in compliance and dispute resolution are encouraged to apply.
4. Excellent communication, interpersonal and problem-solving skills with the ability to manage challenging situations professionally.
5. Bilingual in both English and Chinese language as required to handle Mandarin-speaking customers / salespersons.
6. Able to work independently, manage multiple priorities, adapt to changing operational and business requirements in fast pace environment.

Benefits

• Conducive Work Environment
• Opportunities for Growth and Progression
• Annual Leave up to 21 days
• Festive Leave of 3 days
• Work From Home Leave up to 24 days (if applicable, based on the job nature)
• Birthday Leave and Benefit
• Medical and Insurance Benefit
• Dress Code : Smart Casual

Other Information

Working Location : Toa Payoh (HDB Hub near Toa Payoh MRT Station)
5-day work week, Mondays to Fridays : 9.00am to 6.00pm

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.