B
BATERIKU (M) SDN. BHD.
Executive Customer Satisfaction
Skills
ComplianceRisk Management
13 days ago
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Important information
Contract type:
Permanent
Salary:
MYR 36,000 – MYR 42,000 / year
Location:
Kuala Selangor, Selangor, Malaysia
Work mode:
Onsite
Published on:
7 October 2026
What they need
- Assist Assistant Manager in execution of Customer Experience (CSAT & SSI)) strategies, initiatives, and improvement programs.
- Work closely with CX team members to manage customer expectations and improve overall customer satisfaction.
- Engage with customers through various feedback channels including calls, emails, surveys, and other communication platforms (Facebook, Insta, Tik Tok and others)
- Prepare report and analyze customer feedback and engagement outcomes, and present findings and recommendations to management.
- Assist Assistant Manager in identify complaint root causes and ensure corrective and preventive actions are implemented to prevent recurrence.
- Liaise with internal departments including Operations, Sales, Technical, Warranty, and other relevant teams to facilitate effective complaint resolution.
- Monitor departmental performance metrics and customer service indicators.
- Ensure accurate, timely, and comprehensive reporting of departmental KPIs.
- Review complaint trends, recurring issues, and systemic challenges to identify improvement opportunities.
- Assisting to prepare management reports, performance analyses, and customer insights for the Head of CX and senior management.
- Identify inefficiencies, gaps, and bottlenecks within complaint-handling and customer service workflows.
- Coordinate cross-functional collaboration initiatives to drive customer experience enhancements across the organization.
- Support team supervision, performance monitoring, and staff development initiatives.
- Support audit, compliance, and risk management activities related to customer experience operations.
- Perform any other duties and responsibilities as assigned by Management from time to time.
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