Executive, Customer Service (Arena Branch)

What if you were empowered to make a positive impact?
A one stop service solution by providing efficient service, understanding of customer needs and expectations as well as seamless operations for all walk-in customers for General and Life Insurance under One Allianz Customer Service. Assist branch manager/operations manager for overall branch operations and administration. Responsible for decentralization of services by actively promoting services to agencies and policyholders.

You'll be responsible for:

• Responsible for the back office operation support

  • Decentralization of Policy Servicing(Non-Financial Policy Changes)
  • Incoming and outgoing mail and document handling
  • Handle daily collections and ensure accurate, timely system updates within the required turnaround time.

• Responsible for customer service support  Manage walk-in, email, and internal enquiries while delivering quality service to agents and policyholders.

  • To ensure compliance of FSA 2013 , branch SOPs, guidelines and policies issued by relevant bod
  • To ensure upholding of operation initiative
  • Provision of cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required

You'll be responsible for:

• Candidate must possess at least a Diploma /Bachelor's Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
• Good interpersonal and communication skills
• Able to work under pressure and adapt well to fast pace environment.
• Required skill(s) : Ms Excel , MS Powerpoint , MS Word
• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any charges imposed.