EXECUTIVE - CUSTOMER SERVICE

Responsibilities:

• To be responsible for attending to all enquiries including billing and service requests, performing receipting tasks and handling customer’s correspondence in a courteous and effective manner.
• Update customer profiles and produce regular reports for review and monitoring of unresolved enquiries.

Requirements:

• Bachelor’s Degree in Communications, Marketing, Public Relations, Business Management or Customer Service from a recognised University.
• Possess at least 4 years’ experience in customer service.
• Good interpersonal and communication skills.
• Good command of both written and spoken Bahasa Malaysia and English.
• PC literate in Microsoft Office.