Executive, Customer Service

Duties & Responsibilities

• Handle inbound and outbound enquiries via WhatsApp, phone, email, and internal platforms.
• Provide accurate information on teleconsultation services, referral processes, health screening, and vaccination services.
• Professionally manage customer expectations and escalate complex cases when necessary.
• Assist customers with registration of events and appointment scheduling of programmes.
• Liaise with the healthcare professional team, ie doctors and outlet pharmacists regarding referrals and follow-up requirements.
• Maintain updated referral tracking records and documentation.
• Coordinate pre-event registration lists and participant data for corporate health events.
• Liaise with corporate clients regarding event details and service scope.
• Coordinate with pharmacy outlets and medical teams on manpower and logistics.
• Prepare confirmation messages, event reminders, and post-event follow-ups.
• Maintain accurate records and update internal tracking sheets.
• Ensure adherence to SOPs and maintain confidentiality of customer information.

Job Requirements
Qualifications:

• Diploma or Degree in Business Administration, Healthcare Management, or related field.
• 1–3 years of experience in customer service (healthcare, pharmacy, or corporate program coordination preferred).
• Strong communication skills in English & Bahasa Malaysia (Mandarin is an advantage).
• Highly organized and able to manage multiple corporate bookings and deadlines.
• Detail-oriented with strong coordination skills.

Preferred Skills:

• Experience coordinating corporate health screening, vaccination, or wellness events.
• Familiarity with teleconsultation workflows or digital healthcare platforms.
• Proficiency in Microsoft Office or Google Workspace (Sheets, Docs, Forms) for tracking registrations and reports.
• Strong WhatsApp and digital customer communication etiquette.
• Ability to manage multiple event registrations, booking lists, and schedules simultaneously.
• Experience liaising with corporate clients, healthcare providers, or pharmacy outlets.
• Basic understanding of health screening parameters (e.g., blood glucose, cholesterol, blood pressure) is an advantage.
• Strong problem-solving and customer conflict resolution skills.
• Ability to work in a fast-paced environment and support weekend corporate events when required.