Executive, Customer Service

Key Responsibilities

• Serve as the main point of contact for assigned customers.
• Process booking orders and coordinate shipment handovers to Operations.
• Monitor shipment status and proactively communicate updates and exceptions.
• Handle customer inquiries, complaints, claims, and feedback professionally.
• Provide spot quotations and identify up-selling and cross-selling opportunities.
• Build strong customer relationships and support customer retention.
• Collaborate with internal teams to ensure smooth shipment execution and service excellence.
• Support sustainability initiatives and customer requests related to Go Green programs.

What We're Looking For

• Customer-focused with excellent communication skills.
• Strong problem-solving and coordination abilities.
• Ability to thrive in a fast-paced logistics environment.
• Team player with a passion for delivering outstanding service.

Years Of Experience : 1- 3 years / fresh are encouraged to apply