Executive- Customer Service

Roles and Responsibilities :

• Handle customer inquiries through various channels such as email, chat, and phone calls in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints and issues in a fair and efficient way.
• Meet performance targets set for first call resolution rate, handle time, and quality metrics.

Job Requirements :

• 0-9 years of experience in BPO/Call Centre environment with focus on international customer service.
• Strong communication skills with ability to work effectively in a fast-paced environment.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
• Experience with blended processes (non-voice) including email support, chat support, or voice processing.