Executive Customer Service

Executive Customer Service

Operations (Collections) Job Roles Responsibilities

As an Executive Customer Service, you will be responsible to communicate with consumers of
healthcare and telecommunication providers in the United States to collect on overdue and
unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone
and negotiating for the overdue payment, on behalf of the client.

Utilize effective verbal communication and customer service skills while communicating with
customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast paced environment

Determine the reason for delinquency and best course of action to assist our Borrowers.

Engage our consumers with the highest level of respect and dignity.

Document all collection efforts for each assigned account in accordance with established
procedures and compliance policies.

Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

Ensure all accounts in assigned lists are managed accurately and timely.

Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)
environment.

Accounts are early/mid/late stage defaults return payments, first payment defaults, and work
date follow up assignments

Candidate Requirements
Good written and oral communication skills

Third-party collections experience preferred (Medical or Telecom)

HSC passed [10+2]

This job requires you to work US shifts scheduled between 5:30 pm 10:30 am
Sunday fixed Off Alternate Saturday Working
Highlights
Best in Market Salaries from 2.52 lakhs plus
7 week new hire training program
Unlimited Incentive Plan with transparent KRA s

Enhance your Analytical/Decision Making Negotiation skills

Cross functional Growth opportunities within 6 months for experienced candidates

Free Medical/Life insurance
Employee Centric Compliant Policies

Free Home Pick Drop Transportation
Fixed shifts post the training period [Rare changes in case of business requirements]

7:15 min login plus 45 minute break = 8 hour shifts

Free transport [Home pick-up drop

Job Category: customer service

Job Type: Full Time

Job Location: Pune IN

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.