Executive - Customer Service

Executive Customer Service (Care).
We are an automobile dealership for Tata Motors Ltd., looking for talented Telemarketers to join our Motor Insurance Renewal team at central Bangalore.

You will be responsible for timely renewals of our customers’ policies by regular outbound calls, as well as emails and messaging.

The ideal candidate has strong customer handling skills, is persuasive and hard-working with good communication in English and local languages.

Entry level position, with fresher’s welcome and good scope for growth. Graduates of 22-26 yrs age only considered.

Necessary training provided at induction and at regular intervals.

Compensation as per industry standards with all statutory benefits of leave, ESI, PF, bonus etc.

Required skills:

· Good communication skills for voice calls, emails and messaging

· Fluency in English and Kannada compulsory

· Hard working, professional and courteous

· Fast learner with working knowledge of computers.

Job Description :

· Send renewal notices and reminders by email and messaging

· Make follow-up outbound calls to customers, explaining all features and benefits of the policy clearly

· Understand queries, identify customer needs and provide solutions accordingly

· Maintain all records on dedicated software and follow-up at regular intervals

· Close successful leads by enabling payments and issuing policies

Any other related work as assigned by supervisor

Job Type: Full-time

Pay: ₹19,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer retention: 1 year (Preferred)
• Customer relationship management: 3 years (Preferred)

Language:

• English (Preferred)
• Kannada (Preferred)

Work Location: In person