Executive - Customer Services

Executive Customer Service (Pre-Sales)

Location: Kolkata

Key Responsibilities

• Coordinate with customers and distributors to understand requirements and promote company products.
• Manage, record and distribute leads to the respective sales team.
• Coordinate with the sales team and follow up on leads, negotiations and deal closures.
• Communicate with customers/distributors regarding product requirements, pricing and commercial discussions.
• Maintain MIS of customer, distributor, lead and deal details.
• Conduct market/customer research and provide insights for business opportunities and product development.
• Prepare regular reports on lead status, follow-ups and conversions.

Qualification & Skills

• Graduate in any discipline; MBA/PGDM in Sales & Marketing preferred.
• 1–3 years of experience in Pre-Sales, Customer Service or Sales Coordination.
• Strong communication, negotiation and coordination skills.
• Proficiency in MS Excel, MIS and reporting.
• Strong research and analytical skills.