Executive, Customer Services

Job Summary

Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.

Key Responsibilities

• Handle Export FCL, LCL, and Air Freight bookings in accordance with customer SOP and service requirements.
• Coordinate and arrange Container Trucking for cargo pick-up and delivery.
• Ensure all bookings are submitted accurately and on time to carriers, co-loaders, and service providers.
• Prepare and verify export documentation, including booking confirmations, shipping instructions, and other related documents.
• Monitor shipment status and provide timely updates to customers
• Liaise closely with carriers, warehouses, transporters, and internal teams to ensure smooth cargo movement.
• Manage customer inquiries, resolve issues promptly, and maintain a high level of customer satisfaction.
• Ensure compliance with company policies, customer SOPs, and regulatory requirements.
• Maintain accurate records and update systems with booking and shipment information to meet KPI deadlines

Qualifications and Experience

• Candidate must possess at least a Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Possess working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.
• Proficient in both written and spoken English.
• Experience in Air-Freight export, LCL. Export, (Internal) Costing, Cost-capturing and (External) Billing, Invoicing to customer
• Good computer skills.
• Highly responsible and a good team-member.