Executive Customer Success/ Client Relations (off-roll)

Job highlights

• Develop good rapport & connect with the key users of various departments at the client organizations

Job Title- Executive - Customer Success/ Client Relations (off-roll)

Employment type- Third Party payroll

Vertical - Data & Capability (ertswhile GIX) - Operations Hub

Location - Mumbai

Experience- 1 to 3 years

Job Description

Functional Responsibility / Domain Related

• Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).
• Through trainings & product demo s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments.
• Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies.
• Develop good rapport & connect with the key users of various departments at the client organizations.
• Getting market feedback for new product development or enhancing existing products.
• Feedback & testimonials to be collected on a timely basis from the users.

Process Adherence

• Self-motivated for achieving business objectives.
• Constant upgradation of product knowledge for effectively communicating the value proposition to clients.
• Maintenance & regular updation of contacts, client/ product feedback & meeting reports.
• Competition tracking and giving feeds on the same to business.

Client Management / Stakeholder Management

• Key account management through regular meetings with contacts across the hierarchy and across departments

Please note :

• This is not a sales role.
• The candidate will have to go out to meet clients (existing clients) to follow-up/ Explain on the services/products.
• There is no target of revenue generation.