Executive - Customer Support

Responsibilities :

• Onboard new clients who have signed up to use our services, ensuring a seamless transition and providing comprehensive support to ensure their satisfaction and retention.

• Serve as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner.

• Collaborate with our Partner Services and sales team to ensure alignment and effective communication.

• Identify opportunities to upsell our products to existing clients, promoting our services and enhancing their experience with our company.

• Engage in telephone interactions with customers to follow up on payments, respond to emails, and provide business updates, ensuring prompt resolution of issues and fostering long-term relationships.

• Manage non-technical aspects of STAAH Channel Management and handling, ensuring efficient and effective use of our systems.

• Stay updated with the latest upgrades in the STAAH Channel Manager.

Qualifications :

• Graduate degree with a minimum of 3 years of experience in a similar customer support or client-facing role.

• Excellent communication and analytical skills, with the ability to effectively communicate with clients and internal stakeholders.

• Strong problem-solving skills, with the ability to resolve customer issues efficiently and professionally.

• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

• Proficiency in using technology, including STAAH CRM systems and other customer support tools.

• Commitment to maintaining a high standard of email etiquette and communication practices in all interactions.