Executive-Data Enrollment

About the role

To manage and coordinate the end-to-end data enrolment process, ensuring accurate, complete, and timely capture, validation, and maintenance of enrolment records. The role will work closely with internal teams, clients, and relevant stakeholders to resolve data discrepancies and ensure smooth and efficient enrolment operations.

Key responsibilities

• Monitor communication channels (Emails, Portal, WhatsApp) daily from internal and external parties on enrolment related matters.
• Monitor the FTP server for electronic transmission of enrolment data from the interested parties.
• Process all enrolment templates accordingly and within the turn-around-time of 1 working day and revert to the interested parties on any errors/amendments that need to be done to ensure accuracy of the data.
• Creation of database for new/existing clients based on their respective plan setup & benefits.
• Continuous update of individual tasks on the productivity report.
• Prepare, and provide monthly enrolment reports to management within the required timeline.
• Conduct data validation and quality checks to identify missing, incorrect, or inconsistent information.
• Work with the Network Provider team to ensure the provider tagging is done accurately and to highlight any errors accordingly.
• Create change requests to IT Development on data system enhancements.
• Follow up on outstanding information or incomplete submissions.

About you

• Diploma in IT, Information Management, Data Management or a related field.
• 1–3 years of experience in data entry, data administration, operations, enrolment, customer administration, or a similar role.
• Excellent Communication skills in Bahasa Malaysia and English.
• Strong attention to detail and accuracy.
• Adopt a continuous improvement mindset.
• Ability to apply common sense to carry out detailed instructions and good problem-solving skills.
• Good knowledge of MS Office package which includes Word, Outlook, Excel, PowerPoint.
• Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Ethics, Professionalism, Attendance/Punctuality, Dependability.

About us

IA International Assistance Sdn. Bhd. is located at Unit I/J-5, Sunway PJ51a, Jalan SS9A/19, KG Baru Sungai Way, 47300 Petaling Jaya, Selangor, Malaysia.