Executive, Debt Collection

Job Responsibilities:

• Responsible for achieving individual collection results.
• Advise customers to make timely payments and act as a reminder for due dates.
• Respond to customer requests based on their requirements.
• Maintain good customer service standards and uphold the company’s image.
• Perform dunning activities based on allocated queues.
• Conduct extensive follow-up with customers via phone calls, emails, and faxes to ensure payments are made within the credit term.
• Build and maintain good client relationships while ensuring high service levels.
• Meet collection targets and achieve financial objectives set by management.

Job Requirements:

• Minimum SPM, STPM, Diploma, or Degree holder.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Malay.
• Proficient in MS Office and basic PC knowledge.
• Strong listening and empathy skills.
• Persuasive, with the ability to influence positive actions and behaviors.
• Able to handle and manage stress effectively.