Executive - Demo Operations

Our Company

Artium Academy is India’s largest Omnichannel Music Education institute delivering outcome driven learning experience. (www.artiumacademy.com) Artium’s vision is to Establish Music education as a foundational skill, offering globally accredited music courses, and guiding individuals on a transformative journey from learner to an artist. Using our proprietary technology platform and a network of more than 350 highly trained teachers, we deliver music education to more than 35000 learners across 17+ countries. “Immerse yourself in a culture that celebrates both your artistic passion and personal development”

The Opportunity

The Demo Operations team plays a critical role in ensuring seamless delivery of demo sessions at Artium Academy. As a Senior Executive – Demo Operations, you will be responsible for managing the end-to-end coordination of demo classes between learners, Academic Experts (AEs), and internal teams. Your role will ensure that every demo is conducted smoothly, learners have a positive first experience, and all operational processes are handled efficiently.

What You’ll Do

• Pre-Demo Coordination Call and remind learners about their upcoming demo sessions. Share details about the demo (timing, what to expect, about Artium introduction, etc.). Ensure learners are prepared with the necessary setup (device, internet connection, quiet space).
• Live Demo Support o Liaise with learners and Academic Experts on the day of the demo to ensure on-time participation. Troubleshoot connectivity, technical, or access issues during demos. o Monitor demo flow to ensure smooth execution without disruptions.
• Post-Demo & Rescheduling Assist learners in rescheduling demos in case of no-shows, last-minute changes, or emergencies. Capture reasons for reschedules/cancellations and share feedback with relevant teams.
• Cross-Team Coordination : Work closely with Academic Experts, Sales Team, and Tech Team to ensure seamless demo execution. Escalate technical or operational issues promptly to the concerned team. Provide timely updates and maintain clear communication with stakeholders. Share key information about Artium Academy and set the right expectations during reminder calls. Ensure every learner’s first interaction with Artium reflects professionalism and care. Capture learner queries/concerns and route them to the right teams.

What You Need to Succeed

• Bachelor’s degree in any field (preferred in Business, Operations, or related).
• 1+ years of experience in operations, customer service, or coordination roles.
• Excellent communication and interpersonal skills (English + regional languages preferred).
• Strong problem-solving and multitasking abilities.
• Comfort with technology, online platforms, and troubleshooting basic connectivity issues.
• Ability to remain calm and professional in high-pressure situations.

What You Need To Have

• Stakeholder Management
• Strong Coordination & Time Management
• Customer-Centric Mindset
• Tech-Savvy (Zoom, Google Meet, CRM tools)
• Quick Decision Making

Why Join Artium?

• Opportunity to be part of India’s leading online music education academy.
• Collaborative and learner-first work culture.
• Exposure to cross-functional teams (Sales, Tech, Academics).
• Growth opportunities within operations and leadership roles.