Executive, Digital Campaign Management

Responsibilities

1.Digital Applications Support & Delivery

• Support the day-to-day operation of customer-facing digital applications, including issue management, incident tracking, and service continuity.
• Assist in the delivery of application enhancements and system changes by gathering requirements, coordinating stakeholders, supporting UAT, and monitoring post-release performance.
• Maintain issue, defect, and change logs, and identify recurring issues or improvement opportunities for escalation.

2.Project Coordination, Reporting & Analytics

• Coordinate project activities, track progress, risks, dependencies, and key milestones to support the delivery of digital and CX initiatives.
• Monitor digital application usage, adoption, and performance metrics, including customer journey and conversion funnel tracking (e.g., GA4).
• Prepare dashboards, reports, and management updates, highlighting trends, exceptions, and actionable insights to support decision-making.

3. Documentation & Governance

• Maintain accurate and up-to-date documentation, including requirements, process flows, SOPs, issue logs, test results, release records, and meeting decisions
• Ensure actions, changes, and key decisions are properly documented and traceable, supporting governance, audit requirements, and knowledge continuity.
• Support continuous improvement of team processes, documentation standards, and application management practices.

Requirement

• Bachelor’s or Master’s degree in Business, Information Systems, Engineering, or related discipline.
• CX, Digital Product, Agile, or Digital certifications are an added advantage.
• 1-2 years of experience in Customer Experience (CX), Digital Platforms Management, Business Analysis, Project Management, Operations, or related functions.
• Experience in financial services, insurance, consulting, or customer-focused industries is an advantage.