Executive Director, Client Delivery

For our client, we are seeking a Executive Director, Client Delivery to join the team of a leader in the Business Services space.

This leader will oversee client delivery across a vertical portfolio, ensuring programs scale effectively while maintaining a high standard of execution. The role partners closely with clients and internal stakeholders to strengthen relationships, resolve issues, and improve overall program performance. This position also requires guiding a diverse team and bringing strong commercial judgment to complex, changing environments.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $180,000 annually

Responsibilities

• Drive customer success across the vertical client portfolio.
• Develop and execute strategies for scalability and excellence in delivery.
• Collaborate with clients to provide feedback and become a trusted advisor.
• Identify and solve problems using critical thinking and industry knowledge.
• Lead and mentor a diverse team of Client Service Directors and Program Managers.
• Enhance program value by collaborating with internal stakeholders.
• Monitor and evaluate program performance to drive business results.

Qualifications

• Demonstrated success in sales and sales management across multiple industries.
• Strong business acumen in executive environments.
• Knowledge of supplier and vendor relationships in medium to large corporations.
• Experience developing, implementing, and managing sales teams and programs.
• Ability to thrive in ambiguous environments with changing priorities.
• Proven leadership and coaching skills to foster team engagement.
• Familiarity with sales engagement technology and tools.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with Roth options.
• Basic and supplemental life and AD&D insurance.
• Short- and long-term disability benefits.
• Health and dependent care spending accounts (HSA and DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid Time Off (PTO), vacation, and sick leave.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.