Executive Director

Job Summary

We are seeking a dynamic and visionary Executive Director to lead our organization with passion, strategic insight, and a commitment to excellence. The Executive Director will be responsible for overseeing all aspects of organizational operations, ensuring the delivery of high-quality services to senior citizens, individuals with developmental disabilities and low-income residents of Porter County. This role requires a proactive leader who can foster strong relationships, manage diverse teams, and drive program development while maintaining compliance with social service standards. The ideal candidate will bring extensive experience in social services administration, staff supervision, and program management, combined with a deep appreciation for the mission of PCACS.

Essential Functions (Responsibilities)

Finance and Program Administration:

· Prepares annual budgets and monitors performance against budgets

· Identifies funding sources and pursues funding

· Maintains data & issues reports pertaining to budgets and performance

· Plans, evaluates, and monitors programs

· Identifies the need for new programs and services

· Develops and implements changes to achieve agency mission

· Provides counsel to the agency’s Board of Directors

Personnel Management:

· Provide leadership, mentorship, and a supportive work environment for staff, fostering job satisfaction and empowerment

· Interviews prospective employees

· Reviews, approves, and administers personnel (i.e. hiring, discipline-based personnel actions and performance-based personnel actions)

· Assigns work to agency personnel

· Monitors and reviews employee work output

· Evaluates employee job performance

· Identifies and addresses training needs

External Relations:

· Attends and represents PCACS in consultations and meetings with other agencies and organizations

· Publicizes information pertaining to the Agency’s programs and services

Client Relations:

· Provides direct service to customers and other stakeholders in face-to-face settings, group settings, over the telephone and through written correspondence

· Develops and maintains the Agency’s customer service policy

· Provides direction to Agency personnel pertaining to customer service

· Monitors customer service and addresses problems as they are identified

· Develops and maintains complaint processing procedures for customers, employees, and other stakeholders

· Responds to complaints and addresses concerns raised by customers, employees and other stakeholders

Other Responsibilities:

· Facility development and maintenance

· Grant preparation and management

· Planning and resource development

· Purchasing and property management

· Additional assignments as deemed appropriate, within the scope of the job description

Equipment Used – telephone, computer, copier, printer, fax

Qualifications

Education/Experience

· Bachelor’s degree in Social Services, Public Administration, or related experience

· Previous experience with transportation services preferred

· Strong verbal and written communication skills

· Ability to supervise employees

· Community relationship building

· Excellent customer service skills

· Demonstrated friendliness and professionalism

· Must be dependable and able to work under pressure

· Must have initiative, maturity, and ability to communicate well with diverse populations

Job Specifications

· Possess the ability to exercise authority in staffing and client challenges that may arise.

· Maintain close daily contact with staff and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions; and advise/counsel.

· Adhere to the Code of Conduct governing policies regarding employee behavior, grooming and dress code, interaction with clients, and drugs and alcohol.

· Attend all new employee orientation and training courses.

· Employee will work in harmony with other staff members in order to provide uniform programs & services by PCACS.

· Willingness to learn & work as a team player.

· Enthusiastic about the organization’s mission, goals, values & objectives.

· Adherence to all policies, rules, and regulations as outlined in the employee handbook.

Join us as we empower seniors, individuals with disabilities, and low income residents through compassionate leadership and innovative programs! We are dedicated to fostering an inclusive environment where every team member can thrive while making a meaningful difference in the lives of those we serve.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Life insurance
• Paid time off
• Retirement plan

Application Question(s):

• Do you have previous experience related to transportation services?

Work Location: In person