Executive Director

The Executive Director will provide visionary leadership and strategic direction for the charity, ensuring alignment with its mission and values. This role is responsible for driving the organisation’s growth, enhancing programme effectiveness, strengthening governance, fostering stakeholder engagement, and ensuring financial sustainability. The ideal candidate is a dynamic and purpose-driven leader with a strong passion for social impact, exceptional organisational skills, and the ability to inspire andlead high-performing teams. The Executive Director will have direct oversight of the Heads of Department (HODs) for the following functions:

Counselling–Clinical Services and Counselling–Funded Programmes

Community Partnership

Corporate Services

Wellness Community

Professional Training

Key Responsibilities Areas

Drive Corporate Development

Strengthen the Centre’s corporate development by aligning organizational growth with strategic priorities.

Build a strong and credible corporate image through effective public relations strategies, high-quality publicity materials, and the delivery of innovative, high-impact services and programmes.

Formulate and implement long-term strategies, including resource planning and organizational development, to support the Centre’s expansion, such as the establishment of new branches across Singapore or forming strategic alliances with other agencies.

Develop and implement innovative strategies to ensure the Centre’s financial sustainability and long-term viability.

Manage Funds and Donations

Actively lead and support the planning and execution of all fundraising initiatives and campaigns.

Strengthen the Centre’s visibility and reputation to attract support from corporations, foundations, and institutions for targeted charitable projects.

Ensure responsible and transparent allocation of donated and subsidized funds to maximize impact, reach, and benefits for the widest possible group of service recipients.

Drive programme effectiveness and efficacy

Facilitate and participate in the Centre’s Management Committee meetings.

Initiate and plan the development and implementation of programmes and administrative procedures congruent with the goals of the Centre.

Undertake periodic review of programmes implemented to ensure their effectiveness and efficacy.

Prepare regular progress and performance reports of the Centre for discussion at the Management Committee and sub-committees.

Based on the above reports, to make recommendations regarding programme development and implementation for enhancing the Centre’s effectiveness and efficacy.

Manage community outreach and stakeholder network

• Responsible for submission of reports, and respond to all correspondence and requests for information from government bodies and regulatory agencies.

Represent the Centre in engagements with government agencies and the media, providing appropriate feedback, insights, and perspectives as required.

Strengthen and expand networks with the social service sector, government bodies, and grassroots organizations to build partnerships and secure support for the Centre’s initiatives.

Actively engage with external agencies in the social service and community sectors to foster collaboration and shared impact

Manage personnel and accounts

Train, supervise and organize the career development of the staff of the Centre.

Assist staff to draw up work objectives that are congruent with our vision, mission and goals and to gauge the efficacy of staff members’ efforts through a system of appraisal.

Attend conferences, seminars, networking meeting and workshops and to share information and expertise gained with other staff members.

Prepare a yearly budget of the Centre to be submitted to the Management Committee.

Recommend and implement personnel and financial policies decided by the Management Committee

Monitor, control and to ensure that the operating expenses of the Centre are within approved budget limits

Conduct regular monthly meetings with all staff to facilitate open communication, operational updates and team alignment

Requirements

At least 5 years of experience with the Social Services Sector with at least 15 years of senior management experience in a medium sized social service organization or equivalent

Bachelor’s degree, preferably in Business Administration or any other related field

Other Requirements

Good understanding of the social service profession/sector

Must possess strategic agility to create a compelling vision for the organization, devise short-term and long-term goals and ensure all organizational activities and decisions are in line with the vision

Must demonstrate experience in management, administration and human resources, sound understanding of governance principles, financial skills including budget creation

Excellent communication, interpersonal, organizational & project management skills.

Act as brand ambassadors of the Shan You brand with clients

Displays integrity and model behaviour, develops people and builds teams, deals effectively with issues that arises

Please note that only shortlisted candidates will be contacted.

Shan You is a Social Service Agency founded in 1995 to provide mental health and social care services to the community. Our programmes and services are available to all in the community, regardless of race, religion, nationality, and ability to pay.

Shan You is registered Charity with the status of an Institution of a Public Character (IPC) and a full member of the National Council of Social Service (NCSS). We operate 2 community-based centres – Shan You Counselling Centre and Shan You Wellness Community.

Shan You Counselling Centre provides professional counselling to youths, adults, seniors, couples, and families in the community. Our clients present with a wide spectrum of mental health, relationship and other issues.

Shan You Wellness Community was set up in 2010 to provide social care services to seniors and vulnerable and/or disadvantaged individuals and families in the community.