Executive Director

Executive Director

Department: Administration

Reports to: Chief Operating Officer or Designee

Job Summary The Executive Director is responsible for the overall leadership, management, and operation of the community. This position is accountable for resident care and satisfaction, employee leadership, regulatory compliance, financial performance, occupancy achievement, facility operations, and implementation of Terrace Communities policies and procedures. The Executive Director serves as the senior on-site leader and is responsible for ensuring the community operates in a manner that promotes resident well-being, employee engagement, operational excellence, regulatory compliance, and financial sustainability.

Job Responsibilities

• Community Leadership & Operations
• Direct and oversee the daily operations of the community.
• Provide leadership and accountability for Residential Care, Dining Services, Activities, Housekeeping, Maintenance, and Business Office functions.
• Maintain a safe, clean, organized, and welcoming environment for residents, staff, and visitors.
• Maintain an active presence throughout the community and foster a culture of service, accountability, and respect.
• Monitor operational performance and implement improvement initiatives as needed.
• Ensure community operations remain consistent with Terrace Communities policies, procedures, standards, and mission.
• Participate in meetings, training programs, management activities, and emergency response activities as required.
• Resident Care, Services & Quality
• Partner with the Health Services Director and department leaders to ensure quality resident care and services.
• Monitor resident satisfaction, safety, and quality of life.
• Support resident assessments, service planning, tiering changes, and documentation processes.
• Address resident and family concerns promptly and professionally.
• Participate in quality assurance, performance improvement, and resident service review activities.
• Monitor trends involving resident incidents, complaints, falls, hospitalizations, and other quality indicators.
• Support safe medication practices, staff competency verification, and compliance with resident care standards.
• Assist with community operations and resident services when necessary to ensure continuity of care and service delivery.
• Human Resources, Staffing & Labor Management
• Recruit, hire, onboard, develop, supervise, and retain qualified employees.
• Provide leadership, coaching, performance feedback, disciplinary action, and performance evaluations as necessary.
• Ensure completion of background checks, orientation, annual training, Relias education, and other required employee programs.
• Maintain complete, accurate, and compliant personnel records.
• Ensure staffing levels support resident care, operational needs, regulatory requirements, and budget expectations.
• Monitor staffing patterns, agency utilization, overtime, employee retention, and workforce productivity.
• Serve as the primary on-site employee relations resource and support resolution of workplace concerns.
• Payroll, Timekeeping & Workforce Accountability
• Oversee payroll-related processes in coordination with the corporate office.
• Review timekeeping records for accuracy, including missed punches, corrections, meal break compliance, and scheduling issues.
• Ensure payroll information is reviewed and submitted accurately and timely.
• Monitor payroll trends and labor utilization.
• Manage labor costs in accordance with approved budgets, census levels, and resident needs.
• Support initiatives that reduce unnecessary overtime and agency staffing.
• Financial Management & Business Performance
• Maintain accountability for community financial performance.
• Monitor budgets, expenses, labor costs, food costs, purchasing activities, and operational performance metrics.
• Implement corrective action plans when performance falls below expectations.
• Ensure integrity of operational and financial reporting processes.
• Support accurate resident billing, service tiering, ancillary billing, and revenue capture.
• Manage resources responsibly and in accordance with approved budgets and company policies.
• Communicate significant financial, operational, staffing, or compliance concerns to corporate leadership.
• Occupancy, Marketing & Community Relations
• Maintain occupancy at or above established targets.
• Support resident retention through quality service, communication, and responsiveness.
• Participate in tours, referral development, outreach activities, and marketing initiatives.
• Develop and maintain productive relationships with residents, families, referral sources, healthcare providers, vendors, and community organizations.
• Represent Terrace Communities professionally within the community and marketplace.
• Compliance, Risk Management & Survey Readiness
• Ensure compliance with all applicable federal, state, local, licensing, employment, health, safety, and company requirements.
• Maintain complete and compliant resident, employee, contractor, and operational records.
• Oversee emergency preparedness, infection prevention, life safety, workplace safety, and risk management activities.
• Ensure the community remains survey-ready and prepared for inspections, audits, and regulatory reviews.
• Support corrective action planning and follow-up activities.
• Maintain confidentiality of resident, employee, financial, and organizational information.
• Facility & Asset Management
• Oversee maintenance operations, preventative maintenance programs, and work order completion.
• Ensure community buildings, grounds, equipment, furnishings, and life safety systems are properly maintained.
• Identify repair, replacement, and capital improvement needs.
• Maintain a community environment that reflects Terrace Communities standards for quality, cleanliness, safety, and appearance.
• Coordinate major repairs, vendor services, and capital projects as necessary.
• Other Duties
• Other duties as assigned

Qualifications Education and Regulatory Requirements:

• Must meet regulatory requirements as set forth by the Rules and Regulations for Assisted Living Facilities by the State of Vermont.
• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Human Services, Community Services, or related field preferred.
• Equivalent education, licensure, certification, or experience may be considered when consistent with regulatory requirements.

Experience

• Progressive leadership experience in senior living, assisted living, residential care, healthcare, hospitality, or related operations.
• Experience managing personnel, budgets, staffing, compliance, quality, and operational performance.

Knowledge, Skills & Abilities

• Strong leadership, organizational, and decision-making skills.
• Demonstrated ability to manage personnel and drive operational results.
• Strong financial management, budgeting, labor management, and analytical skills.
• Knowledge of residential care operations and applicable State regulations.
• Excellent communication and interpersonal skills.
• Proficiency with business software, payroll systems, EMR systems, spreadsheets, and reporting tools.
• Ability to manage multiple priorities in a dynamic environment.
• Working Conditions & Physical Requirements:
• Ability to move throughout the community during the workday.
• Ability to stand, walk, bend, squat, kneel, reach, push, pull, and lift as required.
• Ability to lift or move up to 50 pounds using appropriate body mechanics.
• Exposure to conditions associated with residential care operations, including infectious conditions, bodily fluids, cleaning products, resident behaviors, and emergency situations.
• Ability to work flexible schedules, including evenings, weekends, holidays, on-call coverage, and emergency situations as necessary.

Additional Provisions

• This job description describes the general nature and level of work expected for the position.
• It is not intended to be an exhaustive list of all responsibilities or duties.
• Responsibilities, assignments, work schedules, and reporting relationships may be modified based on business and operational needs.
• Acceptable job performance includes successful completion of assigned responsibilities and compliance with Terrace Communities policies, procedures, standards, and expectations.
• Employment is at-will and this document does not create an employment contract.