Executive Director

As Executive Director at HELP USA, you'll oversee a direct staff of five or six and be responsible for social services, facilities maintenance, security, and business management. You'll be responsible for the overall development and management of all program operations, including direct oversight of existing programs, ongoing assessment of program needs, and identification of potential funding streams to enhance program services. Additionally, you'll serve as a liaison with other service providers and community leaders to ensure the integration of the facility as a community-based agency.

Your responsibilities will include:

• Ensuring that clients are connected with the appropriate legal resources, such as attorneys, paralegals, or legal aid organizations, to assist them with the asylum-seeking legal process.

• Developing and implementing a comprehensive referral network for schools and extracurricular activities specifically tailored to benefit the children of clients.

• Ensuring facility compliance with all relevant local, state, and federal requirements as well as HELP operating policies and procedures.

• Recruiting, orienting, managing, and evaluating all program staff, providing appropriate training and supervision to ensure client health and safety, and delivering quality services at all times.

• Developing and nurturing an environment that fosters staff satisfaction and retention.

• Ensuring complete and timely documentation of all case files using an electronic case management system.

• Ensuring that the facility is maintained in a safe, clean, and sanitary manner at all times.

• Preparing the facility budget on a timely basis and ensuring that all purchases of goods and services are within the established budget and are processed on time and in accordance with HELP policies.

• Engaging in community outreach to secure service linkages, in-kind donations, and other community resources for residents.

• Master's degree in social work or related field preferred, with a bachelor’s degree required.

• Minimum of 5 years of management experience, including proven supervisory, staff development, program management, and budgetary skills.

• Experience working in homeless shelters required.

• Availability for “on call” emergencies outside of regular business hours.

• Computer literacy, particularly with Microsoft Office applications. Experience with CARES strongly preferred.

• Bilingual (English/Spanish) is a plus.