EXECUTIVE DIRECTOR, CONFLICT RESOLUTION, & ALTERNATIVE DISPUTE

• HRA/DEPT OF SOCIAL SERVICES

Posted on

09/25/2026

• Full-time

Location

MANHATTAN

• Exam may be required

Department

Office Of HR Solutions-NM

Salary range: $136,013.00 – $153,704.00

Save

Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Human Resources Solutions (HRS) supports the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.

The Office of Human Resources Solutions (HRS)/Labor Relations Division is recruiting for an Administrative Director of Social Services M3 to function as the Executive Director of Conflict Resolution, & Alternative Dispute Resolution Officer, (ADR) who will:

• Direct the planning, implementation, oversight, and assessment of the Conflict Resolution, Alternative Dispute Resolution, DSS Wellness, and provide assessment for incorporating Employee Relations functions.

• Develop and implement agency-wide initiatives consultation strategies, and training programs addressing workplace conflict, employee relations, behavioral health and wellness, leadership skills, diversity appreciation, and safe and respectful workplaces.

• Assess program effectiveness, emerging organizational needs, and service trends, and recommend modifications to programs, protocols, policies, and resource priorities to improve outcomes and align with agency objectives.

• Provide overall operational leadership for Employee Relations activities supporting an approximately 12,000-employee organization and establishes consistent approaches to address complex workplace concerns, early intervention, conflict prevention, and appropriate referral of matters to Labor Relations, EEO, Legal Affairs, or other responsible offices.

• Serve as Internal Consultant to managers, supervisors, HRBPs, and RA/RC Heads on complex or sensitive employee relations and workplace matters. Evaluates issues, identifies organizational implications, develops resolution strategies, and recommend to management.

• Oversee the assessment and resolution of matters received through multiple entry points, including the Commissioner’s mailbox, anonymous communications, non-EEO referrals, management referrals, and other channels, and determines the appropriate intervention, coordination, or escalation path.

• Respond to significant workplace crises and direct or coordinates management responses. When established procedures are insufficient, develop or recommend protocols and preventive practices for future use.

• Supervise Conflict Resolution staff and the DSS Wellness Coordinator. Establishes work priorities, assigns and reviews work, provides technical and managerial direction, evaluates performance, coaches and develop staff, and ensures the quality and timeliness of unit deliverables.

• Provide directions to staff responsible for researching, analyzing, reviewing, and disseminating information on agency policy and procedures, employees’ work-life matters, and organizational responsibilities.

• Review agency policies, procedures, and practices within assigned areas to assess their operational applicability, consistency, and impact on organizational performance. Develop recommendations for policy, procedural, or practice changes for executive consideration.

• Consult with HR Business Partners, managers, and program leadership on the practical application of employee relations and workplace policies and identifies opportunities to strengthen consistent, fair implementation across the agency.

• Use information from conflict resolution, employee relations, wellness, and management consultations to identify recurring or systemic workplace issues and to recommend agency-wide interventions, management guidance, training, or process improvements.

• Develop statistical and management reports to evaluate program activity, identify trends, support planning, and inform executive decision-making.

• Collaborate with Office of Administrative Trials and Hearings (OATH) Center for Creative Conflict Resolution, Office of Labor Relations (OLR), Office of Legal Affairs (OLA), EEO, HRBPs, and other internal and external partners to develop and implement alternatives to employee discipline, early conflict resolution strategies, and coordinated responses to complex workplace matters.

• Represent assigned functions in cross-organizational meetings, workgroups, and agency initiatives, and communicates program requirements, recommendations, risks, and implementation considerations to managers and senior leadership.

Hours/Schedule: 9 to 5

ADMINISTRATIVE DIRECTOR OF SOC - 10056

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Excellent oral and written communication skills - Demonstrated skill and comfort in proactively building relationships and demonstrating influence with staff at all organizational levels. - Demonstrated managerial and leadership ability, including supervision, staff development, priority setting, and accountability for program performance. - Ability to exercise independent judgment in complex and sensitive employee relations, conflict resolution, and organizational matters. - Strong strategic planning, program management, policy analysis, and organizational problem-solving skills. - Ability to manage multiple priorities and coordinate initiatives across organizational and functional boundaries.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Apply

Save

Job ID

802593

Posted until

11/24/2026

Title code

10056

Civil service title

ADMINISTRATIVE DIRECTOR OF SOC

Title classification

Competitive-1

Business title

EXECUTIVE DIRECTOR, CONFLICT RESOLUTION, & ALTERNATIVE DISPUTE

• Experience level: Manager

Job level

M3

Number of positions

1

Work location

4 World Trade Center

• Category: Administration & Human Resources

EXECUTIVE DIRECTOR, CONFLICT RESOLUTION, & ALTERNATIVE DISPUTE