Executive - Discharge

Job Summary

We are looking for an experienced and patient-focused Executive Discharge Department to manage and coordinate the end-to-end discharge process for patients. The role will involve coordination with doctors, nursing, billing, pharmacy, insurance/TPA, medical records and other hospital departments to ensure timely, accurate and smooth patient discharge.

Key Responsibilities

• Manage the complete patient discharge process from initiation of discharge advice to final patient release.
• Coordinate with doctors and nursing teams for timely completion of discharge summaries, prescriptions, investigation reports and other required documents.
• Coordinate with Billing, Pharmacy, Insurance/TPA and Medical Records teams for clearance of all discharge formalities.
• Ensure discharge summaries and other patient documents are complete, accurate and available before discharge.
• Monitor pending discharge cases and proactively follow up with respective departments to minimize discharge turnaround time.
• Verify patient details, admission/discharge dates, consultant details and other relevant information in hospital systems.
• Coordinate with patients and attendants regarding discharge procedures, documentation and timelines.
• Handle queries and concerns of patients/attendants related to the discharge process in a professional and empathetic manner.
• Ensure all hospital policies, SOPs and documentation requirements are followed during discharge.
• Coordinate with the insurance/TPA desk for authorization and settlement-related requirements wherever applicable.
• Maintain proper records and documentation of discharged patients.
• Monitor Discharge TAT (Turnaround Time) and identify delays or process gaps.
• Prepare and maintain daily/weekly discharge-related reports and MIS.
• Escalate delayed or critical cases to the concerned senior/department for timely resolution.
• Ensure proper handover of discharge-related documents and records as per hospital protocols.
• Support process improvement initiatives to enhance patient experience and reduce discharge delays.
• Maintain confidentiality and security of patient information at all times.

Required Skills & Competencies

• Good knowledge of hospital discharge processes and patient lifecycle management.
• Strong coordination and follow-up skills.
• Good understanding of hospital billing, insurance/TPA and medical documentation processes.
• Excellent communication and interpersonal skills.
• Patient-centric approach with strong service orientation.
• Ability to handle multiple discharge cases simultaneously in a fast-paced hospital environment.
• Good problem-solving and escalation management skills.
• Working knowledge of HIS/HMIS and MS Office.
• Strong attention to detail and accuracy in documentation.
• Ability to work effectively with doctors, nurses, patients, attendants and cross-functional hospital teams.

Qualification

• Graduate in any discipline.
• Candidates with a degree/diploma in Hospital Administration, Healthcare Management or related field will be preferred.

Experience

• 3 to 5 years of relevant experience in a hospital/healthcare setup, preferably in Discharge, Patient Services, Billing, TPA/Insurance or Front Office operations.