Executive- Ecommerce Operations (3P)

Job Purpose

To support the E-commerce business by managing commercial claims, debit notes, promotional compliance for E-commerce platforms. The role ensures timely claim settlements, accurate documentation, and seamless coordination between customers, sales, and finance teams.

Key Responsibilities

1. Promotional Claims Management

• Collect and consolidate promotional claims received from all E-commerce and Quick Commerce accounts.
• Validate claims against approved commercial agreements and promotional plans.
• Identify discrepancies and coordinate with customer teams for necessary corrections.
• Maintain complete documentation and records for all promotional claims.

2. Claim Verification & Approval

• Review corrected promotional claims with the National Key Account Manager
• Obtain final approval before processing.
• Ensure timely closure of all promotional claims within agreed timelines.

3. Debit Note Management

• Collect debit notes from various E-commerce and Q-commerce partners.
• Verify debit notes against approved commercial agreements.
• Process debit notes internally and maintain proper records.

4. Debit Note Settlement Coordination

• Coordinate with customer finance/commercial teams to obtain debit note settlement details.
• Share settlement details with the Zydus Finance team for reconciliation and accounting.
• Track pending debit notes until closure.

5. TOT Claim Settlement

• Coordinate with National Key Account Managers for processing and settlement of TOT claims.
• Ensure all required approvals and supporting documents are available.
• Monitor settlement status and follow up until completion.

6. Promotional Compliance Monitoring

• During key E-commerce events such as Prime Day, Great Indian Festival, Diwali Sale, Big Billion Days, and other marketplace campaigns:

• Collect all active promotional offers across platforms.

• Map promotions against compliance pricing shared by marketplace partners.

• Highlight pricing deviations and coordinate with internal stakeholders for corrective actions.

7. Reporting & MIS

• Prepare and circulate the weekly Provision Claim Tracker.

• Maintain trackers for

• Promotional Claims

• Debit Notes

• TOT Claims

• Compliance Reports

• Provide timely MIS reports to Sales and Finance teams.

8. Cross-functional Coordination

• Liaise with Sales, Finance, Commercial, Supply Chain, and Customer Account teams.
• Ensure smooth execution of commercial processes.
• Support the NKAM in day-to-day operational activities.

Desired Candidate Profile

Education

• Graduate in Commerce, Finance or a related field.

Experience

• 25 years of experience in E-commerce, Modern Trade, Sales Operations, Commercial Operations, or Finance Coordination.
• Experience in FMCG, Consumer Goods or Retail is preferred.

Skills & Competencies

• Strong knowledge of commercial claim processes.
• Understanding of Debit Notes, Trade Promotions, and Financial Reconciliations.
• Good understanding of E-commerce and Quick Commerce business operations.
• Excellent coordination and follow-up skills.
• Ability to manage multiple stakeholders and meet deadlines.

Key Performance Indicators (KPIs)

• Promotional claim closure within agreed timelines.
• Debit note processing accuracy.
• Timely settlement of commercial claims.
• Weekly MIS and tracker accuracy.
• Reduction in pending commercial claims.
• Compliance reporting accuracy during major marketplace events.
• Effective coordination with Finance and Customer teams.