Executive – Enterprise Solutions Operations

Job Summary
We are looking for an Executive – Enterprise Solutions Operations to coordinate and support Enterprise Solutions business, including corporate, government, institutional, and bulk orders. The role involves order processing, fulfilment, delivery, billing, documentation, and payment follow-up.

Key Responsibilities

• Coordinate orders from requirement confirmation to delivery, billing, and payment closure.
• Liaise with Sales, Purchase, Warehouse, Logistics, Finance, Branches, Vendors, and Customers.
• Track stock, dispatch, delivery, installation, billing, and payment status.
• Maintain order records, trackers, MIS, and pending-action reports.
• Ensure quotations, POs, invoices, delivery documents, and acknowledgements are complete.
• Follow up on pending orders, delayed deliveries, billing issues, and outstanding payments.
• Handle customer queries related to orders, delivery, documentation, and billing.
• Support GeM/e-Tender and institutional business activities, where applicable.
• Prepare regular MIS reports and escalate critical issues to management.
• Provide operational and administrative support to the Business Head – Enterprise Solutions.

Requirements

• Graduate in any discipline; BBA/MBA/B.Com preferred.
• 1–3 years of experience in sales coordination, order management, business operations, or customer support.
• B2B/corporate sales, government/institutional business, GeM/e-Tender, or electronics industry experience is an advantage.
• Good knowledge of MS Excel, Word, PowerPoint, and ERP/CRM systems.
• Strong communication, coordination, follow-up, documentation, and problem-solving skills.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.

Key Skills
Sales Coordination | Order Management | B2B Operations | Customer Handling | MIS Reporting | MS Excel | ERP/CRM | Documentation | Logistics Coordination | Billing & Payment Follow-up | Cross-functional Coordination

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person