Executive, Facilities (Soft Services)- 2 years contract

Join Facilities Management team and assist to deliver a safe, clean, secure and welcoming environment for shoppers, tenants and visitors. Working closely with the Manager, Soft Services, you will coordinate key service partners, monitor day-to-day standards and play an active role in resolving incidents, improving service quality and keeping operations running smoothly.

Key Responsibilities:

• Coordinate daily operations across security, carpark, housekeeping, pest control, food waste management, landscape and other appointed soft services partners.
• Conduct regular site inspections, service audits and spot checks to uphold high standards of cleanliness, safety, security and overall mall presentation.
• Work closely with appointed service providers to monitor deployment, service performance, contractual compliance and key performance indicators ensuring timely resolution of service gaps.
• Coordinate investigation, documentation and timely follow-up and resolution of incidents, complaints, and operational issues.
• Support security and carpark management including system and equipment checks, crowd and traffic management, CCTV review s and and authority liaison when required.
• Manage season and complimentary parking administration, system discrepancies, refunds and related administrative processes
• Coordinate housekeeping, pest and vector control, food-waste management, landscaping and restroom maintenance
• Support procurement and contract renewal administration.
• Support emergency response planning CERT activities, fire drills including attendance outside normal office hours when required.

Requirements:

• Diploma in Facilities Management, Building Services, Property Management, Security Management or a related discipline.
• At least 2 years of relevant experience in commercial facilities management, retail property operations, security, carpark management or soft services contract administration.
• Practical experience in contractor supervision, site inspections, incident management and service-quality control within an operational environment.
• Strong administrative and follow-up discipline, with close attention to factual accuracy, supporting evidence and document control.
• Effective written and verbal communication skills, with the confidence to engage contractors, tenants, shoppers and internal stakeholders professionally.
• Proficient in Microsoft Office; experience with mall management, carpark, procurement or electronic document-management systems and /or experience in other property/facilities related management systems is an advantage.
• Able to manage competing priorities in a fast-paced retail environment and respond to operational matters outside normal office hours when required.
• CERT certification or relevant security, safety, first aid or emergency-response training will be an advantage.