Executive, Facilities (Soft Services)- 2 years contract

Join Facilities Management team and assist to deliver a safe, clean, secure and welcoming environment for shoppers, tenants and visitors. Working closely with the Manager, Soft Services, you will coordinate key service partners, monitor day-to-day standards and play an active role in resolving incidents, improving service quality and keeping operations running smoothly.

Key Responsibilities:
Coordinate daily operations across security, carpark, housekeeping, pest control, food waste management, landscape and other appointed soft services partners.

Conduct regular site inspections, service audits and spot checks to uphold high standards of cleanliness, safety, security and overall mall presentation.

Work closely with appointed service providers to monitor deployment, service performance, contractual compliance and key performance indicators ensuring timely resolution of service gaps.

Coordinate investigation, documentation and timely follow-up and resolution of incidents, complaints, and operational issues.

Support security and carpark management including system and equipment checks, crowd and traffic management, CCTV review s and and authority liaison when required.

Manage season and complimentary parking administration, system discrepancies, refunds and related administrative processes

Coordinate housekeeping, pest and vector control, food-waste management, landscaping and restroom maintenance

Support procurement and contract renewal administration.

Support emergency response planning CERT activities, fire drills including attendance outside normal office hours when required.

Requirements

Diploma in Facilities Management, Building Services, Property Management, Security Management or a related discipline.

At least 2 years of relevant experience in commercial facilities management, retail property operations, security, carpark management or soft services contract administration.

Practical experience in contractor supervision, site inspections, incident management and service-quality control within an operational environment.

Strong administrative and follow-up discipline, with close attention to factual accuracy, supporting evidence and document control.

Effective written and verbal communication skills, with the confidence to engage contractors, tenants, shoppers and internal stakeholders professionally.

Proficient in Microsoft Office; experience with mall management, carpark, procurement or electronic document-management systems and /or experience in other property/facilities related management systems is an advantage.

Able to manage competing priorities in a fast-paced retail environment and respond to operational matters outside normal office hours when required.

CERT certification or relevant security, safety, first aid or emergency-response training will be an advantage.