Executive - Front Office

Job Title

Executive - Front Office

Job Description Summary

Job Description

Key Responsibilities:

• Front Desk Visitor Management

• Greet and welcome visitors, guests, and clients in a professional and courteous manner

• Manage visitor entries, ID issuance, and access control as per site security protocols

• Coordinate with security for visitor movement and approvals

• Handle incoming and outgoing courier, parcels, and mail

• Communication Coordination

• Attend and direct incoming calls to the concerned departments

• Maintain communication with internal teams, vendors, and facility staff

• Respond to general inquiries and escalate issues when required

• Helpdesk Administrative Support

• Log service requests and complaints in the helpdesk system (if applicable)

• Coordinate with housekeeping, security, and engineering teams for issue resolution

• Maintain front office records, registers, and reports

• Assist in meeting room bookings, guest seating, and administrative arrangements

• Client Employee Support

• Support onboarding of new employees and managing guest visits

• Ensure smooth coordination during client visits, audits, and reviews

• Maintain high service standards and professionalism at all times

• Compliance Hygiene

• Ensure reception and front office area is well maintained, clean, and presentable

• Adhere to company policies, safety norms, and confidentiality standards

• Educational Qualification

• Graduate / 12th Pass (Graduate preferred)

• Experience

• 13 years of experience in a front office, reception, or customer service role

• Experience in corporate offices, IT parks, or facility management setups preferred

• Required Skills Competencies

• Good communication skills (English, Hindi local language preferred)

• Pleasant personality with customerfocused attitude

• Basic computer knowledge (MS Outlook, Excel, Word)

• Ability to multitask and handle work pressure

• Professional appearance and telephone etiquette

INCO: Cushman Wakefield