Executive (Front Office)

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

Guest Services & Operations

• Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out.
• Respond to guest inquiries, feedback, and complaints promptly and professionally.
• Perform cashiering duties, including billing, postings, refunds, and payment reconciliation.
• Operate mobile, kiosk, and digital guest communication systems independently.
• Provide concierge assistance, such as transport arrangements, luggage handling, and local information.
• Keep the lobby and front desk areas presentable and guest-ready at all times.

Team Support & Development

• Work closely with Senior Executives and team members to ensure smooth shift operations.
• Contribute to daily briefings by sharing feedback and observations.
• Support the training of new hires by demonstrating service standards and front office procedures.

Administrative & Financial Duties

• Prepare and submit accurate end-of-shift reports.
• Maintain guest folios, ensuring posting accuracy and cash balancing.
• Keep records up to date and safeguard the confidentiality of guest data.
• Assist with inventory control of front office supplies.

Collaboration & Communication

• Coordinate with Housekeeping, Engineering, and Security to resolve guest requests in a timely manner.
• Ensure clear and complete handovers between shifts.
• Escalate unresolved issues to Senior Executives or the Assistant Manager as appropriate.

Safety & Crisis Management

• Follow emergency procedures and assist in carrying them out when required.
• Report safety, maintenance, or security concerns immediately.
• Support guest and staff safety by adhering to hotel protocols.

Qualifications

Education and Experience

• Diploma in Hospitality, Tourism, or a related field.
• Prior experience in customer service or front office operations is preferred.
• Familiarity with front office systems such as StarRez is an advantage.
• Willing to work shifts, including weekends and public holidays.

Skills and Abilities

• Strong interpersonal and communication skills, with a guest-first approach to service and problem-solving.
• Basic computer proficiency and strong attention to detail.
• Accurate in cashiering and administrative tasks.
• Able to multitask and remain composed and professional under pressure.
• Team player with a positive attitude and a proactive approach.

Key Competencies

• Service orientation and commitment to guest satisfaction.
• Teamwork and accountability.
• Adaptability in a dynamic pre-opening environment.
• Reliability and consistency in daily operations.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 31776