Executive (Grocery) - AEON BiG Klang

KEY ROLES AND RESPONSIBILITIES (Role in Organisation. Structure & Strategic Impact on Organisation)

1.      Customer Satisfaction

►      To ensure the merchandise we sell are safe, legal and of the quality our customer expect.

►      To ensure merchandise we offer is always in good quality, fresh and at cheapest prices than other competitors to increase customers satisfaction.

►      Lead and train team members to provide a quality customer service image through enthusiastic welcome and friendly attitude.

►      Listen to customers feedback to know, analyze and react to meet customers' expectations and retain customer loyalty.

►      Carefully handle all merchandise (outright & consignment) by going through proper quality checking when receives the goods; coach team members to display merchandise according to planogram for shelf fulfilment and mitigate out of stock (OOS).

►      Always give priority to customers to shop by not doing work that can interrupt customers such as blocking the aisles with pallet or cart rack.

2.      Organization Efficiency

►      Exercising the correct way of implementing and coaching team members for the following: -

o    Goods receiving (confirm quantity, manage the high loss product, quality & freshness check)

o    Display the right price at the right merchandise with promotional material such as POP to attract customers.

o    During business hours, manage the sales floor and practice self-organizing, maintain cleanliness, cleaning up of equipment, giving clear instruction, educating and managing team members.

o    Before store opening, check for freshness of merchandise, merchandise position alignment, check on price difference, removal of contaminated, damaged, expired merchandise so that there is no problem with the merchandise at the sales floor.

o    Check and replace correct shelf tag so that to reduce price difference error and to smooth the checkout counter flow.

o    Stock excess stock in a systematic and easy tracking ways so that we have accurate stock card at all time.

o    Handle all store facilities with care and safely so that safety of customers and employees are protected.

o    Always use common sense and manage according to Standard Operating Procedure (SOP) in these areas:

o    Sales floor, workplace, back room, office, toilet, fire protection, risk prevention, hygiene management, occupational safety & health, customer service, fire door, CCTV, security sensor, safety related equipment, forklift, transporting equipment such as trolleys, cooking utensils, HHT & etc.