Executive, Guest Services

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:
Assist residents with check-in and check-out procedures

Ensure all residents are attended to at the Front Desk

Issue apartment access key cards

Attend to and anticipate all residents' queries and needs

Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

Manage residents’ accounts, information and apartment availability in the system

Perform simple bookkeeping

Make and confirm reservations

Assist with the onboarding process for new employees

Respond to all queries through walk-ins, emails and calls and assist with requests

Handle and record resident feedback and complaints, referring them to supervisors and managers

Receive and convey messages to residents promptly

Handle the safekeeping of cash and residents’ valuables and belongings

Perform related tasks as assigned

Job Requirements

You have:
2 years of relevant work experience preferably in the hospitality industry

Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply

Service-oriented

Passion in learning a variety of tasks, including handling paperwork

Willingness to perform shifts

Benefits

5-day work week in consideration of our culture of work-life balance

Flexible benefits with comprehensive medical coverage for self and family

Learning and development opportunities

Subsidised rates at Ascott Serviced Residences

Advocate staff volunteerism

Wellness programmes

ABOUT US

The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company’s serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!,Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.

We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully funished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transcient and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of “Leading Serviced Apartment Brand” in various countries that it operates in.

As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.

We are a wholly-owned subsidiary of CapitaLand Limited.