Executive-Hospitality

Job Summary

To systematically line up patients, maintain data about patients and doctor availability and resolving queries in the OPD.

Basic Information

• Position Title Designation: Executive
• JD Code: shb/ind/hosp/01
• Job Family: Business Support
• Department: Operations Hospitality
• Role Details: To be filled up as per the requirement of the Division / unit / function / territory
• Grade: A3
• Reporting To: Manager
• Division: Indore
• Unit: Indore

Location Details

• Base Location (City): Indore
• Country: India

Job Holder Specifications

Qualification

• Basic Qualification / Education / Vocational Training: Graduate in any discipline
• Advanced Qualification / Certification / Specialist Training: -

Experience

• Minimum Experience: Fresher
• Specific / Relevant Experience: Experience of working with hospital industry

Competencies

Behavioural

• Courteous and professional approach
• Responsible in nature
• Polite in speech
• Problem solving ability
• Tolerant

Functional

• Articulate with MS office
• Documentation of data
• Knowledge about doctors and their availability
• Cash management

Objective

Key Responsibilities

• Administration: Attending to calls and giving appointments as per doctor availability
• Preparation of patient files as per patient details
• Maintaining data for patient waiting time for OPD in excel on daily basis and forwarding the same in the dedicated whatsapp group
• Processing the billing in OPD of patients
• Taking note of doctor in-out maintenance in excel
• Coordinating with patients by directing them to othe departments or referring them to other doctors etc
• Schedulling the allocation of consultation rooms to doctors
• Submitting monthly MIS like patient data, in-out, follow up/new patients to HOD
• Informing HR through mails about doctor leave
• Resolving all patients and department queries on timely basis

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