Executive Host

The Executive Host builds guest loyalty and cultivates long-term relationships through exceptional service, proactive outreach, personalized recognition, and coordinated VIP experiences. This role partners closely with Casino Operations, Marketing, Player Development, Table Games, Slots, Food & Beverage, Hotel Operations, Security, and other departments to meet the expectations of The Nash Casino’s most valued guests while actively supporting all BIG Service initiatives.

JOB RESPONSIBILITIES:

• Develops and maintains long-term relationships with high-value, premium, and VIP casino guests
• Serves as a dedicated point of contact for assigned guests before, during, and after casino visits
• Proactively communicate with assigned guests through appropriate channels to encourage visitation, strengthen loyalty, and support player-development goals
• Welcomes and personally assists VIP guests during property visits, anticipating needs and coordinating services, amenities, entertainment, dining, hotel, and casino experiences
• Identifies guest preferences and provides personalized service based on approved player information and company guidelines
• Monitors assigned player activity, visitation patterns, and other approved information to identify opportunities to increase engagement, retention, and gaming revenue
• Develop strategies to attract, retain, and reactivate high-value players while maintaining an active portfolio of assigned guests
• Makes recommendations regarding appropriate offers, complimentary services, and guest benefits in accordance with established guidelines and approval levels
• Coordinates customized guest experiences, including dining reservations, hotel accommodations, entertainment, transportation, special events, and other approved amenities
• Assists with VIP events, tournaments, promotions, player appreciation events, and other programs designed to increase player engagement

EDUCATION AND EXPERIENCE:

• High school diploma or general education degree (GED) required
• Minimum of three years of experience working in a casino environment required
• Two years of Casino Host, Player Development, or Players Club experience preferred
• Experience working effectively in high-volume guest environments, including engaging with large crowds while maintaining professionalism in busy public areas
• Must be 21 years of age or older
• Strong Microsoft Office skills required, including Word, Excel, and PowerPoint; proficiency in Excel required
• Excellent written, verbal, and interpersonal communication skills required
• Must successfully pass all required pre-screening and background checks
• Internal candidates must meet eligibility requirements as outlined in the Transfer and Promotion policy

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and

mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the work area throughout the entire workday

• Must be able to sit, stand or walk for extended periods of time

• Must be able to repeat the same movements

• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment

• Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone

• Must be able to answer all inquiries, provide assistance and information in a professional and accurate manner

• Must be able to access and interpret information on computer screens

• Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment

• Must be able to lift and carry up to 50 pounds and respond to visual and aural cues

• Requires the ability to distinguish letters or symbols and eye hand coordination

• Ability to work a variety of shifts, including day, swing, late-night, weekend, and holiday shifts as scheduled

• Must be able to work in an environment where smoking is permitted and noise levels may be high due to guest activity, overhead music, and live entertainment

• Must be able to obtain and maintain a valid New Hampshire gaming license

The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.