Executive Housekeeper

Shangri-La Golden Sands, Penang

Shangri-La Golden Sands is a 4-star hotel catering to families with child-friendly facilities. We are in search of energetic, vibrant and multi skilled individual who are able to meet the ever-changing challenges and contribute towards the success of the hotel. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

We are looking for Executive Housekeeper to join our team!

As our Executive Housekeeper, we rely on you to:

• Ensure smooth operation on a daily basis
• Lead the team and maintain a high standard of service
• Ensure that the guest check-in/check-out, and Front Desk Operations are handled efficiently with providing the best of care and services to Resort guests
• Maintains and enforces all quality, service standards and procedures for Housekeeping Service. Ensure the quality of service delivered is compliant with hotel guidelines and policies
• Direct and schedule staff roster in accordance with events, festival days and periods to ensure adequate staff on duty to provide efficient and quality service
• Review guest feedback from different platforms and drive outstanding results by taking initiative to uplift service levels when necessary
• Maintain Housekeeping Standards & Procesures in keeping with brand direction
• Perform any other duties and special projects as assigned by Superior.

We are looking for someone who:

• Fully understands room operations
• Has previous experience in a similar capacity, preferably from a luxury hotel
• Must be detail-focused and guest-oriented
• Communicates and writes with fluency in English
• Has strong interpersonal & communication skill.
• Continuously looks for ways to develop themselves as well as others
• Is a friendly, helpful and trustworthy leader
• Communicate with colleagues regularly and maintain good relationship.
• Ability to work independently and to work under pressure in a fast-paced environment
• Must be a confident and tactfulIs a strong team player
• Enjoys delivering high quality guest service with a welcoming manner
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

If you are the right person, what are you waiting for? Click the apply button now!