Executive Housekeeper

About the role

Lead and oversee the daily operations of the Housekeeping Department, covering apartments, public areas and back-of-house areas. Ensure all apartments are cleaned, maintained and presented according to the property's established standards.

Key responsibilities

• Plan and manage housekeeping schedules for occupied apartments, arrivals, departures and long-stay guests
• Coordinate and ensure timely preparation of apartments for new guest arrivals
• Conduct regular inspections of apartments, public areas and other assigned areas to maintain cleanliness and quality standards
• Plan manpower deployment, duty rosters and daily work assignments according to occupancy and operational requirements
• Recruit, train, supervise, coach and develop housekeeping team
• Monitor staff productivity, attendance, grooming, performance and service standards
• Work closely with Front Office/Guest Services, Engineering and other departments on apartment status, maintenance defects and guest requests
• Coordinate periodic deep cleaning, spring cleaning and preventive cleaning schedule for apartments and common areas
• Manage linen, uniforms, guest amenities, cleaning supplies and housekeeping equipment
• Prepare and manage the Housekeeping Department's operating budget and expenses

About you

• Diploma or relevant qualification in Hospitality Management or a related discipline
• Minimum 5 years of relevant Housekeeping experience, preferably within a serviced residence, serviced apartment, hotel or hospitality environment
• Previous experience in a Housekeeping managerial or senior supervisory position
• Strong leadership, staff management and training capabilities
• Good knowledge of apartment housekeeping, linen management, cleaning standards and inventory control
• Strong planning, organization and problem-solving skills
• Service-oriented with excellent attention to detail
• Good communication and interpersonal skills
• Proficient in Microsoft Office; experience with property management systems would be an advantage
• Able to work according to operational requirements, including weekends and public holidays when necessary