Executive Housekeeper

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Responsibilities

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team

Desired Candidate Profile

Education: Bachelor s Degree in Hospitality Management

Experience: 3 5 years

Diploma or degree in Hospitality Management or related field

Housekeeping and hygiene certifications are an advantage

Minimum 7 10 years in hotel housekeeping

At least 3 5 years in a supervisory or executive housekeeping role

Strong leadership and organizational skills

Excellent attention to detail

Budgeting and inventory management

Guest service and communication

Ability to manage large teams